Privacy Policy

The Andrew and Catherine Carter Trust is committed to protecting and respecting your privacy. This Privacy Policy explains what information The Andrew and Catherine Carter Trust collects about you and how it is be used. The Andrew and Catherine Carter Trust promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. We may update this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have any queries regarding this Privacy Policy please contact the Trust by email at [email protected] or write to The Andrew and Catherine Carter Trust, 7 Northfields, Bulkington, Devizes SN10 1SE.

Who we are?

Founded in 1993, The Andrew and Catherine Carter Trust is a UK based charity whose mission is to provide relief in cases of financial need of disabled persons and in particular by means of assistance in or towards the provision of special equipment to promote their effective employment or self-employment and/or the adaption of their housing or transport to meet their needs. Our registered charity number is 1026825.

What this privacy policy covers

The Andrew and Catherine Carter Trust is committed to protecting your privacy in accordance with its obligations under the General Data Protection Regulations.

What information do we collect and how do we use it?

The type of personal information we collect about you depends on the purpose of collecting the information.

Information requests

We use contact information from web forms, emails, mail and telephone to send you information, to provide you with a service, or deliver a grant. Your contact information is also used to contact you when necessary, for example, to fulfil a query.

Applying for a service or an activity

We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information about your mobility requirements and health). The personal data and sensitive personal data will be stored, processed and used in the following ways:

  • Providing and administering our services and activities
  • Monitoring the quality of services and activities provided
  • To answer your questions and enquiries
  • To use your information on an anonymised basis to monitor our performance

Users under 18 years of age

On some occasions, we may collect and manage data of under 18’s. We will always aim to manage this data in a way that is appropriate to the age of the child and only keep this data for the purpose in which it was collected. Children’s data is usually only collected if a child applies for a grant.

We will always try to seek consent from the parent or guardian of the child before collecting and processing this information. In the event that we learn we have collected personal information from anybody aged 17 or under and do not have the consent of a parent or guardian, we will delete that information as quickly as possible.

Donations

Any donations you make require personal and financial information. We will collect your contact information (such as contact details) and financial information (such as account numbers).

Financial information that is collected is held securely and deleted on an ongoing basis

We will not sell or exchange your details with other organisations other than where we have a duty to share your information with third parties, regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings.

Your consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement, and you agree to allow us to share your details with other organisations that may fulfil your request or query on our behalf.

Your information

Information collected automatically through our website

Google Analytics

We may use Google Analytics to help us understand how visitors are using and engaging with our website. This allows us to make improvements to our web services and your online experience.

Cookies

The website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site. No personal information is stored. Examples of how we may use cookies include:

  • recognising your computer to avoid having to give the same information several times
  • recognising previous usernames and passwords
  • recording numbers of visitors to our website

If you do not want to accept cookies, your browser can be set to automatically reject them or to inform you every time a website asks to store a cookie. You can also delete previously stored cookies. You can find out more about cookies and how to manage them on the Government website: https://www.gov.uk/help/cookies

Who has access to your information?

The Andrew and Catherine Carter Trust will not sell your data. We will not share your data with third parties for marketing purposes.

Third-Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to fulfil grant awards).

Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Legal basis for processing your personal data

In some circumstances, we will collect and process your personal information using the legitimate interest legal processing basis.

Retention

We hold your information for only as long as necessary for the purpose needed. For example, if you have declared gift aid, HMRC require us to store your name and address for seven years.

How do we keep your personal information secure?

We always ensure that we have the necessary controls in place to protect the personal data you provide us. We carry out regular audits of who has access to data so that we can ensure that your information is only accessed by trained staff.

If requested we may need to supply your information to the police, regulatory bodies or legal advisors.

We will not share your data with any other third parties unless you have given your explicit consent for us to do so.

What happens when you link to another site?

Our websites contain links to other websites. This privacy policy applies only to our sites, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information about you to any other site when you link to another site.

Your right to your personal information

Under the General Data Protection Regulations you have a number of important rights that we will always respect:

  • The right of access – you can request a copy of the information we hold about you, which you will receive within one month
  • The right of rectification – you can let us know if any of the information we hold about you is inaccurate, and we will correct it

You also have the right to ‘be forgotten’ and request that we erase any personal information we hold, where The Andrew and Catherine Carter Trust has no compelling reason to continue processing this data. If you wish to request this or your information, please contact [email protected]

Changes to this privacy policy

If this privacy policy changes in any way, we will put an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances.

Contacting us

If you have any questions, comments, or concerns about data protection at The Andrew and Catherine Carter Trust please contact our Data Protection Lead at [email protected]

If you are not satisfied with the response you receive from us for any reason then you may wish to contact the Information Commissioner’s Office via https://ico.org.uk/